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"I just want some closure"

About: Northern General Hospital Norton Lees Hall

(as a relative),

Ive been a carer for my parents for many years, my mum passed away a few years ago and I was the main carer for my dad. He always said he didnt want to go into a care home so I tried to look after him at home. One day he left the tap running upstairs and the water started coming through the ceiling. He started with dementia and his character changed. 

Social care were called to assess him and the decision got took out of my hands informed me he needed 24/7 care in a home. I found a place in Gleadless for £400 per week but Social care said that was no good as he need more care. he was then moved to temp accommodation in Chapeltown then moved to his permanent care home Norton Lees on Warminster Road at a cost of £900 per week in Jan 2020.

He was supposed to have 24/7 care but was left in his room alone a lot of the time and had more falls in 3 months then he ever had while at home. He had 2 plastic hips so needed someone to be with him.

After he had collapsed in his bedroom he was taken to Northern General Hospital and had an operation. He contracted Covid-19 while in hospital and sent home to the care home. None of the staff wore PPE and he was put on palliative care and sadly passed away.

I phoned the care home the day after he died and the receptionist didnt even know he had dies and they had lost all his personal possessions. All I have is his ring off his finger. I feel I have a strong case and would like some closure. I dont feel the care was good enough at this home for 24/7 care.

I never wanted him to go into a care home and neither did my dad, I feel if he was still at home cared for my myself he would still be alive/ Social care took the decision out of my hands.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 13 months ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 26/10/2020 at 09:40
Published on Care Opinion at 09:40

I am very sorry to hear of your concerns about the care provided to your father and wish to offer our condolences to you and your family at this very difficult time.

If you would like us to look into matters concerning health care at the Northern General Hospital and respond to you formally, please contact our Patient and Liaison Services by phoning telephone number 0114 271 2400 and leaving a message for one of our staff to get back to you or by emailing

If you wish to complain about social care provision, then you will need to contact the complaints team at Sheffield City Council and their telephone contact number is 0114 273 4567.

Kind regards

Yours sincerely

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