"Admin Management triggering my Mental health"
About: General Practices in Grampian General Practices in Grampian
Posted by BleedingActivist (as ),
Issues with consulting room phones having witheld numbers. All NHS depts have an extension number they can phone for a generic number to appear when phoning. Admin management at my GP have refused to acknowledge this. One GP managed a workaround when I phoned in distress after almost missing an appointment. This has not been acknowledged.
This Admin person belligerently repeated that they will try twice then I lose my appointment - its not for admin staff to decide whether I need medical help. I have multiple serious long term medical conditions.
This issue should be addressed. Also an admin person should not be emailing me saying its my fault I cannot receive phone calls. Its unprofessional; if this member of staff doesn't understand the phone systems, they should be getting help from those who installed their phones as to how to use proper extensions, instead of making patients more unwell.