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Excellent service using the drive-through pharmacy

Posted By Anuty

"Excellent service using the drive-through pharmacy"

About: Northwick Park Hospital

(as a relative),

I took my niece to pick up a prescription. We were greeted by a really pleasant and polite lady called Sakina. She greeted us with good morning welcome to the drive through and we could hear her smile, even though we couldn’t see it due to the mask. She was efficient and explained a small delay because the prescription was in the fridge. It made us both feel valued and started our day well. We drove away feeling happier than when we arrived. Thank you to Sakina. Please pass this on to her and her manager. She really is a positive face of the NHS😄

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Responses

Response from Peter Hare, Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
Peter Hare
Patients Services Manager,
London North West University Healthcare NHS Trust

Submitted on 30/09/2020 at 16:09
Published on Care Opinion at 16:09

Dear Anuty

Thank you for your feedback about your experience of our Drive-Thru Pharmacy. It is lovely to hear that you received a service with a smile and that you were so pleased with how Sakina managed your niece's prescription.

I will absolutely ensure that your kind words are passed on to Sakina's manager and thank you once again for taking the time to share your experience with us.

Kind regards


Peter Hare
Patient Relations Manager

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