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About: Heartlands Hospital

Trying to get through to A&E it would be easier to fly to the moon in a wheelbarrow, Rang four times let it ring for 20 to 30 minutes each time no answer tried again got to speak to someone who transfer me to another part of A&E and when the phone was answered it was put straight down with not a word uttered and this happened on several more occasions.

As I have been trying for over an hour to get through and it’s almost 1 o’clock in the morning someone else is going to keep trying as I’m to angry at the moment to talk to anyone.

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital
Submitted on 25/09/2020 at 14:47
Published on nhs.uk at 14:48


Dear Robert

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact Patient Relations Team on 0121 424 0808 and we will be happy to look into your concerns or can be e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net. Your feedback has been sent to the senior managers for A&E so they are aware of your concerns.

Kind regards

Patient Experience Team

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