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"I would rather just stay quiet"

About: Aberdeen Royal Infirmary / Emergency Medicine Royal Cornhill Hospital / Adult mental health

(as a service user),

I had decided to take an overdose of pills and end my life and I was going to just get into my bed and end it but my dad forced me to go to the hospital so my mom took me . 

I was getting highly frustrated with the nurses and I ended up getting sectioned under the mental health act. 

When I was taken to Aberdeen hospital, I saw a doctor who wanted to give me treatment to help battle the paracetamol but I didn’t want it. 

I got seen by two psychiatrists, one junior and one senior who came from Aberdeen Cornhill Hospital, they both agreed I was of sound mind and at capacity to make my own decisions so the senior psychiatrist said they were going to revoke my emergency detention. As soon as that was said, the two mental health nurses sitting with me stood up and left, they didn’t even acknowledge me as I left which was hurtful. 

However as I found out later on from my own mom, the hospital had phoned my mom at around seven am, and asked if she was able to come through and take me home. 

I didn’t know this and it highly upset my mom and family as I was in the hospital after a serious suicide attempt. I did want to die but I also wanted to be treated like a human being and feel as though someone cared. 

I chose to take the antidote hours after, it made me so sick, I asked for the phone to speak to my mom, and she told me as I was lying there with a drip in my hand that they had tried to get me out the hospital earlier. 

This really upset me further. 

I was literally being sick as a nurse in the morning shift tried to give me the phone, as I was being sick!! And obviously couldn’t take it. 

They left me in the ward with a bowl of my own vomit for twenty minutes, I had buzzed and asked them to take it away and please give me something for the sickness. 

They eventually took the bowl away, and hours later, a nurse came in to check my blood pressure. Had no sickness medication with them and I asked them to please help and the response was that they would go and ask about it.

At around seven am, I had my blood taken to see how much paracetamol was in my system and when the doctor came in the morning rounds, didn’t tell me that my bloods had came back and I was okay to leave. I had to hear this from a nurse hours later, and I asked why I hadn’t been told, they said “there’s a lot of people in this hospital”. I understand that but for hours I was there just sitting in the ward by myself highly upset at the nurses treatment. The drip was highly painful, I think a learner had done it. 

I was wanting to leave the hospital but they said I had to speak to psych so I waited and waited and this was around 3pm before I got to speak to them. I told the psych staff member everything that had happened, and they advised I had to complain about this situation. 

I feel that they put me through a lot of emotional distress withholding very important information about my bloods. They humiliated me by leaving me with my own vomit. They asked me to switch off the buzzer myself! 

I got home around half 8 that night. Highly upset, scared incase it happened again and I needed help but after that night? OMG I would rather just stay quiet. It is unbelievable how bad it got.

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 3 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 02/10/2020 at 12:14
Published on Care Opinion at 12:53


Dear B-123

Thank you for sharing your recent experience and so sorry to hear that you have had such a difficult time recently.

In regards to your time in Aberdeen Royal Infirmary, I am so sorry to read that the communication direct to yourself was not what we would expect in terms of updates regarding the planning of your care as well as information in terms of blood test results.

We always aim to deliver person centred care and again apologise that this was not the case during your admission especially when you were in such a distressed state as you have detailed.

Suffering severe vomiting under any circumstance is never pleasant and again offer my apologies that there was a delay in you receiving the appropriate medication to relieve your sickness and also acknowledge your concerns that the treatment you received from the staff left you highly upset and scared and appreciate that would have added to your distress.

I hope that you are feeling better and would like to reassure you that I will share your experience and feedback with staff so they have an understanding of the impact that your recent admission to hospital had on you and how we can improve both our communication and care delivered when patients need our help the most.

With best wishes

Fiona Robertson

Chief Nurse

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Response from Colette Cowie, Interim Lead Nurse, Adult Mental Health, NHS Grampian 3 years ago
Colette Cowie
Interim Lead Nurse, Adult Mental Health,
NHS Grampian
Submitted on 02/10/2020 at 12:32
Published on Care Opinion on 05/10/2020 at 10:41


I am really sorry to hear of your distressing experience. If you can get in touch with me I can ensure the staff involved are made aware of how you were left feeling, my email address is colette.cowie@nhs.scot

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