"Upset and dissapointed"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

Was seen by four different doctors in 8 hours .... Had blood. c t scan and urine samples covid test ...to be told but each doctor that there was something different everytime? ? ? ? I was on my own being told I need a op then told I dont? ? ?

After this I was so scared about not knowing what was wrong with me, what the doctors was going to do nothing was clear not explained to me? ? ? I was that upset I had to leave and was told no? ? ? But I had to leave I was petrified   

Responses

Response from United Lincolnshire Hospitals NHS Trust 4 days ago
Submitted on 16/10/2020 at 13:12
Published on Care Opinion at 13:12


Thank you for taking the time to leave us your feedback.

We are extremely disappointed that the level of care and communication you received was not consistent, and clearly at times not up to the standard we'd expect of our teams here at Pilgrim Hospital.

We look upon the receipt of negative feedback as an opportunity to learn and improve, and we have shared your comments with the team involved in your episode of care. If you remain to have unanswered questions please contact our PALS team at the hospital on (01205) 446243, or via e-mail to pals@ulh.nhs.uk, and let them have your name and date of birth.

We would ask you to please accept our apologies, and look forward to hearing from you shortly.

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