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"Hemaplegic migraine"

About: University Hospital Hairmyres / Acute Stroke Unit (Ward 6)

(as the patient),

I was taken to university hospital hairmyers by ambulance last week as I go completely paralyzed down my right side with these migraines, which also mimics a stroke, it would normally correct itself but after several hours being stuck in terrible pain & paralysis, my family called an ambulance as they were worried it was a stroke.

I was left in the waiting room for 3hrs with no way of communicating with anyone, unable to walk, get pain relief or go to the toilet. After over 3 hours I was taken to a cubicle with bright lights & noise that was overbearing for someone with chronic migraine, I started to slowly get some function back & called my partner to come & get me, still hadn't seen a doctor, it was degrading and extremely frightening, this is the second time I've been treated like this at hairmyers. I was left feeling as if I was a burden.

I receive 39 injections of botox for chronic migraines, I am also high risk of stroke & we all know how urgent it is to treat someone having a stroke (FAST), there was nothing fast about treating me, I dont ask for special treatment, just that your staff are more aware of chronic migraine & how debilitating it is, simple things like putting the patient in a dark quiet room, its not that hard but would make such a difference, I hope I never need to be in hairmyers again, I was left feeling embarrassed, angry & it has put me off ever getting help again.

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Responses

Response from Carol Miller, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres 3 years ago
Carol Miller
Senior Nurse, Surgical and Critical Care,
University Hospital Hairmyres
Submitted on 25/09/2020 at 17:36
Published on Care Opinion on 28/09/2020 at 10:32


picture of Carol Miller

Dear Mo1975

Thank you for providing feedback to us regarding your recent visit to the Emergency Department at University Hospital Hairmyres. I am sorry to hear that your experience was not of a positive nature and that you left feeling angry and embarrassed. We strive to deliver a good standard of care for all our patients and I would like the opportunity to look into the issues you have raised. If you contact Patient Affairs on 01355 585325 they will be happy to help and take further details.

Kind regards

Carol

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