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Care Opinion

Single Point of Access Information Flyer

Posted By Marpm83

"Single Point of Access Information Flyer"

About: St Bernard's Wing / Single point of access St Lukes Hospice

(as a staff member posting for a patient/service user),

Last month I received a phone call from one of the Single Point of Access (SPA Harrow) staff providing information about what the service can offer.  Subsequently I received an information flyer about SPA.  Was the flyer intended for patients or medical practitioners?  As a patient I did not think the flyer was appropriate or helpful.

I have also had a meeting with Susan, a palliative care nurse from the Harrow community palliative care team, which proved to be very constructive.

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Responses

Response from Sharon Bubb, Sister, St Luke's Palliative Helpline and Hospice at Home, St Luke's Hospice (Harrow and Brent) 3 years ago
We have made a change
Sharon Bubb
Sister, St Luke's Palliative Helpline and Hospice at Home,
St Luke's Hospice (Harrow and Brent)

Submitted on 24/09/2020 at 11:57
Published on Care Opinion at 18:02

Thank you for completing Pall 24 feedback survey (formerly St Luke’s Single Point of Access), your comments noted.

The aim of the service is to work collaboratively with integrated care teams. This enables us to improve patient/carer experience by providing better coordinated care. I accept that some of the content within the leaflet sent to you have caused unintentional distress.

I would like to apologise for this and let you know that based on your feedback, Pall 24 have changed the communication sent to our patients following a referral.

Thank you for bringing this to our attention and I was happy to note your subsequent communication with the Hospice had been constructive. Please be assured of our continued support

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