"polyp removal and coil fitted"

I had one appointment before lockdown to investigate a post menopausal 2 week bleed, the lining of my uterus was measured to be slightly thicker than expected which prompted a further examination. The measuring was very uncomfortable and painful and I had stated I couldn't tolerate them going that far into my uterus without some form of anaesthetic.

I was told a coil would have to be fitted which I said I did not want as I had had one removed earlier that year so we would have to discuss alternatives, I was told there were none. The country then went into lockdown and late into this, June, I was called to say they were doing some procedures. I went for a pre assessment to see if I was suitable, I was. The procedure was not explained, I mentioned I was not having a coil, I then had to isolate for 2 weeks, be tested for the covid virus 2 days before the date to go in to the victoria hospital, kirkcaldy in July.

Nobody contacted me to discuss the procedure during the 2 weeks, I had been added to a consultants list whom I had never met or spoken to until the date, I had no idea what was going to take place, how long it would take or what to bring with me. I had been handed a letter that had no instructions and I wasn't contacted after the test, just had been told if I did not get a call the test would have been negative.

I arrived at the hospital to be left waiting for over half an hour then shifted to the ENT ward, some problem with beds? My treatment after this was distressing. I was upset and anxious I had not been told it would be a general anaesthetic. I have a real fear after waking to them taking the long tube from my throat in my one and only other operation I have had in life. The anaesthetist seemed annoyed and unsympathetic and stated on the list of importance I was way down the scale, then proceeded with the fear factor that it was very unpleasant to have my procedure done under a local anaesthetic and I would really not like it. I felt coerced, I relented under duress to the general, Then comes to the matter of fitting of a coil, which the original doctor had put on my file I was having it fitted, then the other consultant had decided I was having too. I stated I would not, which should have ended the conversation which led them to continue to ask and under extreme stress, I had to agree. Again, I felt coerced. I know its a scary time with the virus, but the human factor was completely missing, I got no after care leaflet or any details on what to expect or what to look out for if something may be wrong, or who to contact, I left very upset and anxious to the way I was treated and emailed a complaint the next day.  

I got phone calls but did not feel anything had or could be done to make things right. The procedure should not have been done unless the same care and attention to detail to patient care, could be followed. I am left feeling upset and disappointed. I have since had the coil removed, which is another horror story for another day, it was like a form of torture to have it removed. This has made me unsure whether to ask for medical help if anything goes wrong in the future, I cant risk such bad treatment again.