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Care Opinion

Care of children

Posted By positivethinking84

"Care of children"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Childrens Ward

(as a service user),

What a night I have had! It started with my eldest splitting her ear, swiftly followed by my 1 year old going extremely pale and vacant.

Attended Causeway A&E department and the doctors and nurses were amazing in dealing with both my children. My 1 year old was seen by an ED consultant within 10 minutes and sent to the children's ward where again the nurses and doctors were amazing. She was then seen by a paediatric consultant and discharged home. Thankfully both girls all fine. One ear glued in ED (big thanks to Dr Declan in for putting up with the screaming). 

Everyone I met was pleasant and caring. Taking time to chat with the girls. The nurse in ED even gave my 1 year old a teddy which she loved. And the ice lolly from the children's nurses was also well received. 

2 children seen and out within 3 hours. First class service! Well done causeway ED and Causeway children's ward! Amazing as ever! 

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Responses

Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 3 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 22/09/2020 at 00:30
Published on Care Opinion at 14:36

Hello positivethinking84. My name is Natalie and I am the Assistant Clinical Services Manager for the ED in Causeway.

You certainly all had an eventful night on reading your feedback. Therefore, we genuinely appreciate you taking the time to post this really positive feedback, about our service and our staff.

Attending an ED with 2 children must have been extremly stressful, therefore, it is so satisfying to hear that you experienced an efficient and effective service.

Our ED team welcome your postive feedback, and it lets us know when we do well, and gives a boost to the team's morale. It is also wonderful to hear that the staff took time to reassure the children and yourself, and treated you all with care and compassion. So glad to hear your 1 year old loved her teddy, and a lolly always helps!

I will be sharing this with our staff at our safety briefings, and I will also ensure that our ED Consultant and Dr Declan are both made aware of this lovely feedback. They will be really pleased to hear how they contributed to your, and the girls experience in ED.

Thank you again

Natalie

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Response from Peter Johnston, Lead Nurse - Womens and Childrens Nursing, Northern Health and Social Care Trust 3 years ago
Peter Johnston
Lead Nurse - Womens and Childrens Nursing,
Northern Health and Social Care Trust

Submitted on 25/09/2020 at 11:59
Published on Care Opinion at 14:02

Hello positivethinking84. My name is Peter Johnston and I am the Lead Nurse for Acute Paediatric Nursing in the Trust which includes responsibility for Causeway Children's Ward.

I am very pleased to learn that you had such a positive experience whilst your children were with us in the Trust and specifically the Children's Ward.

I am delighted that our staff demonstrated the care and empathy that underpins all our practice. Thankfully you also were able to be discharged quickly and effectively.

I will share your comments with our Ward Sister, Nursing and Medical staff at our ward safety briefing and know that your thoughts will be welcomed by staff and that they will appreciate that you have taken the time to write to us.

Thank you

Peter

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