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"Bad experience at Stonebridge Centre"

About: Adult Mental Health Services - Community (City) / City East Local Mental Health Team (LMHT)

(as a service user),

Hi. I have been under secondary mental health services at the Stonebridge Centre for a few years now.

I had an appointment recently with the mental health nurse that I am under. This person reviews me every few months. 

I suffer from emotionally unstable personality disorder. In the appointment, I had described my struggles coping with change in my treatment with occupational therapy. I struggle with change. I struggle dealing with feelings of abandonment. 

Toward the end of the appointment the nurse questioned if being under secondary mental health services was right for me at this time. They suggested that being in the service keeps me in "sick mode". 

This triggered me quite badly. The nurse observed this. I became really tearful and disconnected because it triggered a lot of intrusive thoughts. 

Unfortunately for me this was 5 minutes before the appointment ended. 

I don't question their motives for asking these questions. They are the professional and might be right in what they are saying. 

What I found completely unacceptable, was ending the appointment with me in the state I was in. I was extremely vulnerable and felt judged and dismissed. Being left to deal with this on my own should not have happened. If I had been in this state at home, triggered by something else, it would have been a time I reached out for support from the centre. But how could I when they caused it and dismissed me? 

I don't know whether it is wrong for me to expect the nurse to sit with me to ride out the emotions while they were so intense? I don't think it's alot to ask or to expect. 

I am now left untrusting of the centre whilst I'm in a very vulnerable state of mind. 

I hope this doesn't happen often in this centre. They are meant to be the ones who help in these situations. Not cause them. 

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Responses

Response from Roger Lloyd, Clinical Lead, AMH LMHT City East, Stonebridge Centre 3 years ago
Roger Lloyd
Clinical Lead, AMH LMHT City East,
Stonebridge Centre
Submitted on 23/09/2020 at 11:16
Published on Care Opinion at 11:16


“Thank you for taking the time to share this with us. I was very sorry to hear how this appointment with a member of the team had been distressing. I do agree that the timing and ending of conversations like this is very important, so that you feel safe, supported and that you can make contact with the team again when you need help.

I would be grateful to have the opportunity of talking with you about this experience, if you would find it helpful at all.

Please do feel free to make contact with me via email or on the number at Stonebridge Centre, if you feel able to. Our working hours are Monday to Friday, 9am to 5pm.

Kind regards

Roger Lloyd

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Response from Roger Lloyd, Clinical Lead, AMH LMHT City East, Stonebridge Centre 3 years ago
Roger Lloyd
Clinical Lead, AMH LMHT City East,
Stonebridge Centre
Submitted on 23/09/2020 at 12:31
Published on Care Opinion at 14:24


My email address is: roger.lloyd@nottshc.nhs.uk

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