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"Covid Testing"

About: Royal Bournemouth General Hospital / General surgery

(as the patient),

I had a covid test three days prior to an appointment for a minor day surgery case. I was told at the time of the test to "shield as normal until my op". There were no other details or paperwork giving any other relevant details, such as too self isolate.

On the appointed day of my procedure when checking in I was asked if had any contact with the public outside the home. I replied that I had met with a couple of friends  outside two days previous. Then I was told that as a result I had to go home and make another appointment for a test.

At no time was I made aware that "shield as normal" meant self isolate. This in any case would be extremely difficult if not impossible as I live with my family which includes three other people.

Before I left the hospital that day one of your admin staff informed me that six people that morning alone had been sent home for the same reason. This was complete waste of time, money and resources for all concerned. Theatre time, medical staff all wasted. 

Subsequently I have had another covid test and your procedures remain the same. Nothing has been added to the various forms and instructions I have been given and the same verbal instruction to "shield as normal" was given by your staff in the car park. Of course I am doing my best to self isolate until my procedure later this week.

Please wake up to this situation as I am sure many other operations have been cancelled for the same reason. 

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Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 3 years ago
We have made a change
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
Submitted on 19/11/2020 at 11:59
Published on Care Opinion at 13:47


Dear Brutus

Sincere apologies for the delay in responding to your feedback, but I have made a number of checks around the hospital to confirm we follow a standard procedure across the Trust. During this time the Trust has also gone through a merger with another hospital which delayed my enquiries further.

We apologise that the information you were given was not as concise as it perhaps could have been and left you with uncertainty about what to do prior to your day surgery.

Having checked with a number of staff it would appear you should also have been given a leaflet explaining the process and we are sorry this was overlooked.

The leaflet has been updated again due to the latest Covid 19 restrictions and also our merger and had also been made available on our Trust website so that it is available for all.

https://www.uhd.nhs.uk/visit/coronavirus

Thank you for highlighting this issue and we hope the changes we have made will prevent this from happening in the future.

We hope you were able to have your procedure without any further complications and are now recovered.

Regards

Patient Experience Team

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