"Complete lack of organisation"
About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR
Posted via nhs.uk
Based on our first meeting with the unit who will be performing the most important task of our lives so far - the delivery of our first child - I have been left petrified.
We arrived 30 minutes before our appointment time for our 12 week scan(as requested) and did not leave the hospital for 5 hours.
The team obviously has no system for managing who is waiting for what, who arrived when, what time people’s appointments where meant to be and proceeded to ignore us and call in people who arrived hours after us and who then proceeded to leave hours before us.
Our appointment took 5 hours in total where others were there for less than 2 probably even less than that.
You need to sort out your management
You need to address your care of patients needs and you need to pull your socks up because quite frankly I have zero faith in your department’s competence now.
There were nurses clearly not doing their job- instead playing with relatives who happened to be in the unit at the time - one lady spent the entirety of our stay playing with her granddaughter. She was eventually told to do her job by what looked like a senior nurse. I found this particularly disrespectful when the waiting room was full of pregnant women waiting around unnecessarily.
This first appointment exhausted both of us and ruined what should have been a lovely day.