"Complete lack of organisation"

About: Whipps Cross University Hospital

Based on our first meeting with the unit who will be performing the most important task of our lives so far - the delivery of our first child - I have been left petrified.

We arrived 30 minutes before our appointment time for our 12 week scan(as requested) and did not leave the hospital for 5 hours.

The team obviously has no system for managing who is waiting for what, who arrived when, what time people’s appointments where meant to be and proceeded to ignore us and call in people who arrived hours after us and who then proceeded to leave hours before us.

Our appointment took 5 hours in total where others were there for less than 2 probably even less than that.

You need to sort out your management

You need to address your care of patients needs and you need to pull your socks up because quite frankly I have zero faith in your department’s competence now.

There were nurses clearly not doing their job- instead playing with relatives who happened to be in the unit at the time - one lady spent the entirety of our stay playing with her granddaughter. She was eventually told to do her job by what looked like a senior nurse. I found this particularly disrespectful when the waiting room was full of pregnant women waiting around unnecessarily.

This first appointment exhausted both of us and ruined what should have been a lovely day.

Story from nhs.uk

Responses

Response from Whipps Cross University Hospital 5 days ago
Whipps Cross University Hospital
Submitted on 15/09/2020 at 13:25
Published on nhs.uk at 15:04


Dear patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaints

 

 

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