"My husband's triple heart bypass"

About: St Bartholomew's Hospital / Cardiology

(as a relative),

I am totally beside myself with worry after trying for hours now to find out how my husbands surgery went, every number I call just rings and rings, I’ve been through the switchboard same thing! Why wasn’t I contacted to be told how his surgery went? ? I have 3 small children, I don’t drive and have no family close by and I live nearly 40 miles away.   I can’t just pop by to find out how’s he’s doing.

I am totally grateful to the doctors who have treated him but pls for the next family put something in place so they don’t have to go though the worry I have been through today.

Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 6 days ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 14/09/2020 at 12:22
Published on Care Opinion at 12:22


Dear Ngarg

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. Please contact the Central Complaints Team on any of the following numbers to assist you further. Mobile numbers:

07925 376 619

07857 660 361

07857 660 374

Alternatively, you can reach us via email at BHNT.CentralComplaints@nhs.net

Thank you

Kind regards

Central Complaints

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