"Communication"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Acute Assessment Unit Borders General Hospital / General Medicine

(as a parent/guardian),

My daughter was admitted in early September with urinary sepsis, in MAU she was very unwell with temp spiking to 40.9 at times, she was given a ultrasound and it detected a bladder stone also she had pyelonephritis, on visiting her two days later the Dr explained she would either get her stones blasted that night or the next morning. Unfortunately she was moved to ward 4 overnight during that morning she was told she would be going for a ultrasound even though she explained she had been for one the previous day.

The staff told her there was no documentation of this happening, On 2nd ultrasound showed no stones which the dr in MAU said she wouldn’t be able to pass it as it was 1cm (so where’s it went) she was taken off IV antibiotics as her temp and heartrate came down, But would have to have them orally. She was discharged after a further two days, to be told her discharge letter and antibiotics would be sent to her home with the blood bikes, on visiting her at 19.30pm they still hadn’t arrived. She was due to take them at 1800hrs and she still wasn’t feeling to good. At 20. 00 I phoned bgh and the problem was immediately sorted by the senior nurse. They phoned me back to say that the problem was that someone had forgotten to send them. This nurse managed to get them to my daughter, to which I’m very grateful for as I did not want her to be readmitted.

I’m very aware at these times they are all run off their feet, and the staff on all shifts were extremely nice especially in A&E and MAU also the few I met in ward 4 was also very nice, but I think it was still worth mentioning they forgot to give her her much needed antibiotics.

Responses

Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders last week
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders
Submitted on 22/09/2020 at 18:15
Published on Care Opinion at 18:15


Dear Miss ASB, thankyou for taking the time to use Care Opinion. We value all feedback, both positive and negative. I am so sorry your daughter was unwell, I hope she is making a good recovery. I will pass on to all the Staff in The Emergency Dept your good feedback on how nice the staff were. We do try very hard to make a difficult and worrying time for patients and relatives, to a more positive experience, which can be very challenging on occassion.

Best wishes again to your daughter and thankyou for giving us such lovely feedback.

Regards

Lesley Anderson, Senior Charge Nurse, Emergency Dept, Borders General Hospital.

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