"Praise for Rheumatology staff"

About: Gartnavel General Hospital / Rheumatology

(as a service user),

I was diagnosed with psoriatic arthritis by Dr Gordon  in 2018. I didn’t even know anything about this disease. The care and the professionalism I have received by the Rheumatology team has been outstanding. I can’t thank them enough. Especially Maureen  the Rheumatology nurse specialist. I have seen Maureen for most of my appointments regarding my condition. I am anxious when attending my appointment in hospital especially in the last few months. Maureen is so genuinely a nice caring person and puts me at ease straight away. Maureen has explained so much to me about my disease I can’t thank her enough. Recently I had to go for an appointment for a cortisone injection. It wasn’t going to be Maureen I was seeing for this appointment it was someone I didn’t know. She turned  out to be just as caring and professional as Maureen. Her name is Remzie. She put me right at ease and I forgot my anxiety straight away. Really nice and friendly still very professional. Maureen and Remzie make an awesome team. Really caring and passionate about their patients .

The other people in the Rheumatology team that have helped me a lot and come to terms with my disease are Patricia the Specialist Occupational Therapist. Patricia has kept me informed of things that can help me and services I can access to help me. Again so caring and professional. 

Patricia referred me to Sandra Occupational Therapist Assistant Practitioner Rheumatology. The care I received from Sandra has been has been exceptional. I really can’t thank Sandra enough for the care and attention I received to help with my stress and anxiety. I feel so privileged to receive such special treatment from this special person. The whole team are really special. I can’t thank the NHS and the staff including the reception teams. Liz one of the staff  was extra nice when I was there at a few of my appointments. 

I just want to say thank you all. Especially in the last few months of this year.

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 15/09/2020 at 16:03
Published on Care Opinion at 16:03


picture of Kevin Torbet

Dear Cathie61

Thank you for taking the time to provide such positive feedback in regards to the time you have spent in the Rheumatology Department at Gartnavel General Hospital.

It was humbling to read how you were treated with such professionalism by the staff and in particular Maureen, Remzie, Patricia, Sandra and Liz.

I can imagine how nervous you must have been so it was nice to hear they put you at ease straight away.

Thanks again and I hope you continue to experience such care in the future

Kind regards

Kevin

  • Cathie61 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Cathie61 (a service user)

Thank you so much for replying and letting me know that you received my positive feedback. Everyone is quick to complain these days. Not everyone will take the time to compliment staff and the facilities on offer

I can’t thank you all enough for helping me through a very stressful time in my life.

Regards

Cathie61

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