"Rude staff member"
About: The Royal London Hospital The Royal London Hospital London E1 1BB
Posted via nhs.uk
I have just left the children’s ENT department after being told that my child’s appointment had been cancelled without anyone telling me. My address and telephone number has not changed from my registered details on the system and the lady at the desk was extremely rude and unhelpful even though she could see my child was extremely distressed about being there. I understand these are difficult times but a little compassion goes a long way especially with young children.