"On going reflux,Dysphagia"

At the end of August I had an appointment at Wishaw general hospital,for a Endoscope./day surgery. All staff I seen or spoke to were friendly and welcoming.They took four biopsies.I was told on day of this examination, I had a Hiatus Hernia. Yes I've heard of this, but don't know what it means for me. I was told  that my results would be with my own GP by  the following Thursday.

I got no where with Highmill Medical Centre as phone lines were either busy or no one answered. This was the same again the following day, so had to wait until after week-end to try again, this left me feeling very upset anxious and angry. I phoned surgery on the Monday, after the 4th attempt. I got through. Only to be told there was nothing there from biopsy results as of yet. I tried to explain, but felt was getting no where.I also asked to have a consultation with my doctor,only to be told i would need to phone back on the Tuesday as her surgery is a Wednesday,Thursday. I don't really understand why I couldn't get appointment as I was on phone now. So yet again I was  left feeling like I was hurried and angry. I felt disrespected, a disregarded piece of rubbish and that all I am is a number.

I also asked for my repeat prescription.To which the receptionist said that I wasn't due them until later in the month. I explained that I need a particular these tablet that I take twice daily, every day to be exact. She than asked who authorised this. I Stated my doctor in that it should be in my notes. Her reply was it will need to be seen/signed by doctor. 3 times she said ok is that you.  I felt this was very disrespectful, you would think I was asking them for the world.There is no empathy or willingness to help, just the feeling of come on hurry up.

I called back the following day, I got a answer in few tries. To be told there was nothing for Wednesday clinic and the doctors Thursday clinic would not be running, instead they would be having a Friday Clinic. I was then told if i want I can phone back in  the next day and see if I can get a consultation for Friday. I have now got a phone consultation with another doctor, but I' am so angry,frustrated and anxious. What do I need to do for me to see or speak to my doctor.I have had these re-flux symptoms for at lest 8 year, may even be longer.  I need answers as to what do I do now. I feel I'am getting tablets for this that don't work.and nobody is listening.I feel that I'am a decent human being and deserve to be treated like one. Yes, I acknowledge times are hard at moment.but we all have to keep going, be respectful and be treated right no matter who,or what you do or are.

I have Barrett's Esophagus mucosa and  a hiatus hernia as well as non-erosive gastritis and still awaiting pathology results .This all matters to me and I want to be acknowledged. This is my body, I need answers.This just didn't happen over night.