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"No follow up appointment or information from ACH"

About: Ayrshire Central Hospital / Respiratory Medicine

(as the patient),

Last October I was referred  to ACH for investigations into ongoing illness I have and subsequently I attended ACH in December 2019 during which blood samples and chest x-ray were taken. A follow up appointment was duly received and attended in mid January where additional bloods were taken along with a referral for a pulmonary function test at UHA which I attended in mid February.

Its now been seven months since the last ACH appointment and to date I have not received any further correspondence as to whether I require further follow ups or tests from ACH.

Given that my illness continues to be an issue and with the COVID restrictions lifted, I attended my local GP surgery where they confirmed that they were also waiting for feedback from ACH.

Failure to follow up patient care in a timely and appropriate manner has the potential for missed investigations, undiagnosed illness, investigations not being followed-up or referral to appropriate specialist. Ultimately this has lead to poor patient care and could have additional impact on patient health.

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 4 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 07/10/2020 at 13:03
Published on Care Opinion at 15:00


picture of Laura Harvey

Dear MOT

Please accept my apologies for the delay in responding to your post. I was sorry to hear of the delays you have encountered regarding follow up and I am extremely sorry I have added to your negative experience by missing your CO post.

If you wish me to follow up your concerns raised regarding follow up treatment, please can you get in touch with me on laura.harvey@aapct.scot.nhs.uk with your details and I will progress this with no further delays.

Thank you for providing this valuable feedback.

Best Wishes

Laura

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