"Do they really want to hear from us?"
Posted by Penny Lane (as ),
Ambulance called out to Care Home, Father admitted to Causeway Hospital. On arrival ambulance staff got the third degree ..Why were they in the COVID side of hospital ..... receptionist sent them there. They were told to get out should never have been allowed in even though the paramedic had on his notes possible COVID case.
Took in through A&E was told no relatives allowed Dad really confused wanted me to stay with him. I was told to wait and someone would come out to me to tell me what was going on. No one came had to go in to check on things. Told again to wait. I could see Dad was distressed. Eventually, a nurse shouted out to us that one of us could go in so my brother went in. He came out to let my sister in as Dad was asking for her. She was only in the door when she was told no running in and out and only one member of family allowed in. Staff had no compassion at all for my Daddy nor my family. We were brought up... Manners cost nothing and I think someone should give the Causeway Staff a course on this. I write this as there is a huge notice board in the waiting room saying
Your Opinion Matters
We Want to Hear from You
Share Your Story Online
So I have...
I don't think our opinion matters at all. Do they really want to hear from us?