"Two visits to A&E"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

I was treated with no empathy discharged in worse state than I went in with. I was given a cocktail of oral morpine paracetamol and morphine intravenous, even though I told them I had already had several paracetamol and zapain in past 24hrs.

They discharged me with no discharge note and shaking and vomiting from the effects of the morphine. I ended up having to reluctantly return later that evening as I had been vomiting for 16 hours. I was treated with little empathy the same dr from previous evening squeezed remainder of fluid in the drip through in order to get me out of the bay area.

I witnessed senior drs and nurses talking about patients amongst themselves in a very uncaring manner. As it was early hours on both occasions I was told to get someone to come and get me. Living some distance away and since covid, not being able to have someone with you it is not easy to just get someone to fetch you at that early hour.

On my second visit I was told the buses start at 7pm by a nurse. I was wearing pyjamas and dressing gown and expected to get on a bus. So no my experience was diabolical and uncaring in so many ways.

Responses

Response from United Lincolnshire Hospitals NHS Trust 3 weeks ago
Submitted on 08/09/2020 at 10:38
Published on Care Opinion at 10:38


Dear booty

We apologise that you have had a difficult experience, I can assure you that we are looking into this as a matter of priority and will address the areas of concern as appropriate. We would be grateful if you could contact our PALS so we can obtain some personal details so we can investigate and speak to you directly. PALS can be contacted via PALS@ulh.nhs.uk or 01205 446243 and quote CO784501.

Regards

Mr.Raj Ranganathan MS, MRCS, FRCEM.

Consultant / Department Clinical Lead

Emergency Department, Pilgrim Hospital

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