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"GP with a condescending tone"

About: General practices in Forth Valley

(as a service user),

I called up the doctors today after a recent change in my side effects that concerned me over the weekend led me to call NHS 24, NHS gave me some advice and asked me to call my GP on Monday and to speak to my GP as it was an ongoing issue.

As my Dr who I regularly talk to was unavailable I was called back by a different Dr who was condescending in tone a tad patronising and made me feel like I shouldn't have wasted their time nor NHS 24 when I called up. Particularly with the comments of "I see you are a bit of a worrier" (in 20 years I think the last 18 months is the most I've seen a doctor because of this ongoing issue) and "why did you feel the need to contact NHS24"

It made me want to stop the call and talking and just get off the phone as it felt clear to me that this person wasn't interested and just wanted me off the phone and I felt belittled regarding something that I have had problems with and I am actually waiting for surgery for.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 4 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 03/09/2020 at 09:17
Published on Care Opinion at 09:17


picture of Pauline Donnelly

Dear McQueen

Thank you for taking the time to get in touch. I was sorry to hear that your recent experience with your GP was not a more positive one.

I would like to share your feedback with the practice, it is important that we share feedback, giving people the opportunity to reflect and look at what they can do differently.

To be able to share your feedback I will need a little more information, would it be possible for your to email me the name of your GP Practice. You can contact me pauline.donnelly@nhs.scot

I hope you are feeling better and have managed to sort out your medication. I look forward to hearing from you.

Kindest regards

Pauline

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