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About: Victoria Hospital / Endoscopy

(as a service user),

My experience was horrific.

I cannot fault the nurses who were thorough and demonstrated great care.

I elected to have my gastroscopy with an anaesthetic applied to the back of my throat, as I was told by this method that although the procedure might be uncomfortable it would not be painful.

 However, the anaesthetic was applied to my throat in a manner I consider to be haphazard and hurried. No attempt was made to discover whether the anaesthetic had taken effect or not before the tube was rapidly pushed down my throat. I was fully aware of the tube’s presence  for the entire examination which was excruciatingly uncomfortable and painful. After the procedure I felt as though I had a golf ball stuck in my throat and was continually gagging due to the swollen nature of my throat. Several  days later and I still have a very raw sore throat and tonsils.

More about:


Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 8 months ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife
Submitted on 01/09/2020 at 15:39
Published on Care Opinion at 15:39

picture of Sandra Connelly

Dear Ouchy

Thank you for taking the time to post your comments on Care Opinion following your recent Gastroscopy.

I am disappointed to read of your experience during your procedure. I would be keen to discuss this in more detail with you and can be contacted on 01592 729688 or by email

Please accept my apologies for your unpleasant experience.

Kind regards


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