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"A massive thank you for fixing me up so I was able to come home"

About: Ayrshire Hospice

(as a staff member posting for a patient/service user),

I had endured three days of horrendous pain. Nothing I did or pain meds could reduce it to a level I could stand. I’ve been fortunate enough to have had experience with the hospice for the past three years so when I got offered to be admitted for help with the pain it was really a no brainer. 

From the housekeepers, kitchen staff, care assistants, student nurses, staff and charge nurses to the doctors, I hope I’ve not missed anyone, they were incredible. The time around the main Doctor was Dr Esther also Dr Laura, Dr Lucy, Dr McKay and initially on the phone prior to admittance Dr Killin. All of them were very calming and quickly confirmed I had a UTI possible from 2 stents coming from my kidneys- they cause me a lot of pain and issues. 

I want to stress there is nothing to be afraid of going into the hospice it is not a scary in any way and the staff are ALL friendly and kind. They will do anything and everything to make you feel better and help you. From medical aspects and emotional support, the hospice ticks every box and I am so grateful to them for everything they do. 

Sadly, day services are stopped because of this awful COVID19, its missed greatly. I’ve gone off track slightly but I guess I’m so grateful to the hospice and all the staff that make it the wonderful place it is. I am relieved. I still get a weekly phone call from the day services staff which is such a life line. To conclude I want to say a massive thank you for fixing me up so I was able to come home, but I feel safe that the hospice and its amazing staff will hopefully be there for my next admission. The hospice fills a gap with specialist care and excellent staff teams. Thank you for reading this 

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Responses

Response from Margaret Wilkie, Patient Services Director, Ayrshire Hospice 3 years ago
Margaret Wilkie
Patient Services Director,
Ayrshire Hospice
Submitted on 14/09/2020 at 10:58
Published on Care Opinion at 10:58


picture of Margaret Wilkie

Dear Kirmq64,

Thank you so much for taking the time to post your comments.

I am so sorry that you have had such a difficult time; however, I am delighted that things are better for you and that the input from the team at Ayrshire Hospice has made such a difference to you. It takes the whole team working together to provide the high standards that we always aim to achieve so thank you for acknowledging this.

As you mention, dealing with the current pandemic has presented real challenges for everyone but we are still here to offer support and care. You will always be greeted with a smile and a welcome as well as a professional approach.

We strive to continually improve the services that we offer and to ensure that we maintain a truly person centred approach. Your comments help us to do this.

Thank you once again

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