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My Mum's excellent GP

Posted By Sandwich Generation

"My Mum's excellent GP"

About: General practices in Lothian

(as a relative),

My mum , who is 88 has been having some mental health issues during lockdown. We have been very concerned about where to get help but her GP, Dr Varghese of Howden Medical Group in Livingston West Lothian has been absolutely excellent.

Mum has a video consultation followed by a face to face appointment at the surgery.

Dr Varghese was very patient and understanding and he made us feel really listened to.

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Responses

Response from Ann Thomson, Team Leader - Patient Experience, Patient Experience Team, NHS Lothian 3 years ago
Ann Thomson
Team Leader - Patient Experience, Patient Experience Team,
NHS Lothian

Submitted on 04/09/2020 at 10:03
Published on Care Opinion at 10:03

Dear Sandwich Generation,

Thank you so much for sharing your story with us via Care Opinion and I was so sorry to learn of your mum’s mental health issues during this difficult time.

I was glad that Dr Varghese was able to help with the consultation and appointment and that you and your mum felt listened to.

Please be reassured that I will share your experience with Howden Medical Group and Dr Varghese will be delighted to learn of your kind words.

I do hope that your mum is feeling a bit better.

With warm wishes,

Ann

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