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Made a mess of my prescription

Posted By reddevilsgo1

"Made a mess of my prescription"

About: General practices in Fife

(as a service user),

Why do the administrators make it so hard at Lomond Practice? Made a mess of my prescription and even when I checked with the pharmacy they still would not acknowledge, messed up an appt where the doctor was trying to give me a blood test as it was somebody else's notes! Was told by the doctor to make an appt and their attitude was "we don't do it that way but if the doctor said it I suppose we will have to give you an appt!" I suffer from mental health issues and each time this happens it knocks me back 

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Responses

Response from Joyce Kelly, Primary Care Manager, Primary Care, NHS Fife 3 years ago
Joyce Kelly
Primary Care Manager, Primary Care,
NHS Fife

Submitted on 09/09/2020 at 13:51
Published on Care Opinion at 14:00

I am sorry to hear of your experience at the Lomond Practice. Please contact Andy Thompson, Practice Manager on 01592 722445 to discuss your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by reddevilsgo1 (a service user)

hi joyce, I feel if I speak to anybody they will make it difficult for me to get appointments, neither I or my family feel we can face ever ringing up the receptionists as we feel they do everything possible to makes matters worse, I am in the middle of treatment and cannot afford for any persons to make things worse.

Response from Joyce Kelly, Primary Care Manager, Primary Care, NHS Fife 3 years ago
Joyce Kelly
Primary Care Manager, Primary Care,
NHS Fife

Submitted on 15/09/2020 at 09:38
Published on Care Opinion on 16/09/2020 at 13:57

Please call me on Monday 21 September when I return from leave, My direct line is 01592 226440, Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by reddevilsgo1 (a service user)

been referred to a psychologist who phoned girlfriend ages ago, was meant to phone parents, nothing, I have been left struggling with my mental health

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