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"Professional and caring"

About: York Hospital / Gastroenterology

(as a service user),

I had a colonoscopy.  The worst thing about the colonoscopy is the bowel preparation.  I've gone through this a few times now, always with a morning appointment in the past. This time I had an afternoon appointment, which was much better, because the bowel preparation was divided between evening and morning. Don't believe the guidance allow 2 hours between taking the solution and your appointment, leave 4 hours. Other than that, it's not too bad. I didn't have sedation or gas and air on any of the occasions.  Once in the past I had a surgeon who I felt was a bit heavy-handed, but still nothing that I couldn't cope with.  This time the surgeon was very gentle and I hardly felt a thing. The nursing staff were great,  as was the reception. 

I had a CT scan, with contrast. This involves the injection of a contrast dye just prior to the scan. All I felt was a hot flush and the it was over.  All the staff were great. 

Next was the gastroscopy.  I have written a separate report about this.

Finally, I had a barium swallow test. This was by far the easiest of them all. Swallow some barium sulphate solution while being monitored from different angles.  Nothing to it. The radiography staff were great.

With the exception of my experience in gastroscopy, the staff at York Hospital could not have been more professional and caring. Thank you all.

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Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 3 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 10/09/2020 at 16:00
Published on Care Opinion on 11/09/2020 at 09:18


Thank you for getting in touch and providing us with the feedback from your recent appointments at York Hospital. Its great to hear that, although the preperation is not always ideal, that on attending your appointments that everything ran smoothly. It's also great to hear the staff, both clinical and non clinical were professional and caring towards you. I hope, should you need our services again, that you recieve the same level of care you did on this instance.

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