"visiting facilities"

Due to my own surgery and isolation periods, I have now very recently managed to see my wife who is in D3 QA hospital, I applied for a further visit but was told that the number of visitors was at a maximum of 10 visitors for one day for the ward, now I know that there is more than 10 patients in D3 so that implies that many patients do not receive any visitors at all if the visitors do not book early enough. I ask has anybody taken into account the mental stress that this can cause on top of their medical condition, there surely must be a more acceptable method to ensure safety for all. I would also say I was surprised at the number of staff primarily in reception areas who are NOT behind screens in the wards, who are not wearing a mask.