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"Excellent service received"

About: Northwick Park Hospital / Dermatology

(as a service user),

I was referred to the Department after a doctor noticed the growth on my scalp. I saw Dr Alhajjar on 10 August, at the agreed time booked for me, and she asked me whether I wished to have the growth removed. I was delighted at that suggestion and even more delighted when she offered me an appointment the very next day!

So within one day I had the growth removed painlessly and feel that the service I received was exemplary. I am still awaiting hearing whether the growth was benign or not but am not concerned either way, as I know I will be in good hands if further surgery is required. Whilst I was with her in surgery I asked her to perform a cryo procedure on another blemish, which she did and that has worked very well. It is a pleasure to have got rid of both and to have been looked after so well.  

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Responses

Response from Peter Hare, Patients Services Manager, London North West University Healthcare NHS Trust 4 years ago
Peter Hare
Patients Services Manager,
London North West University Healthcare NHS Trust
Submitted on 21/08/2020 at 19:18
Published on Care Opinion at 19:18


Dear Sir/Madam

Thank you so much for letting us know how well you were looked after during your recent appointment with the Dermatology team.

I was pleased to learn that your treatment was able to take place so quickly and that you were so glad with the outcome.

I will ensure that your kinds words are shared with the Dermatology team as a whole and thank you once again for taking the time to let us know.

Kind regards

Peter Hare

Patient Relations Manager

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