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"My mums care"

About: Aberdeen Royal Infirmary / General Surgery

(as a service user),

My mum was an emergency admission to Ward 208 with severe abdominal pain. She had a ct scan, then discharged a few days later, being told she would get a phone call after she was discussed at MDT the following Tuesday. That was 2 weeks ago, she is still in severe pain but after her phoning the consultants secretary only to to be told consultant on holiday and she couldn’t tell my mum the outcome of the MDT. My mum was told she has a phone call on 8/9 with the consultant. It’s the lack of communication and miscommunication my mum and I are disappointed and upset about because her care from the Nursing staff on ward 208, and then boarded out to 210 was great. Please can someone find out what is going on and tell my mum!

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Responses

Response from Linda Carmichael, Nurse Manager, Surgery 2 (Surgical Division), NHS Grampian 3 years ago
Linda Carmichael
Nurse Manager, Surgery 2 (Surgical Division),
NHS Grampian
Submitted on 21/08/2020 at 11:41
Published on Care Opinion at 11:41


picture of Linda Carmichael

Dear Robbie01

I'm very sorry to hear about your Mum's experience in Ward 208. I'm disappointed that the care from the nursing staff was not to the standard that you would have expected. If your Mum would like to give me a call on 01224 553892 I will be happy to discuss her concerns further.

Its reassuring to hear that Ward 210 provided a good experience and I shall share your kind comment with the relevant staff.

Kind regards

Linda

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Response from Linda Carmichael, Nurse Manager, Surgery 2 (Surgical Division), NHS Grampian 3 years ago
Linda Carmichael
Nurse Manager, Surgery 2 (Surgical Division),
NHS Grampian
Submitted on 21/08/2020 at 12:30
Published on Care Opinion at 12:30


picture of Linda Carmichael

Dear Robbie01

I'm very sorry as I misinterpreted your comments regarding Ward 208. I realise that you meant that the Nursing care was great in Ward 208 and Ward 210. Thank you very much these comments mean a lot to our Nursing staff.

Please do get in touch as I am more than happy to help.

Kind regards

Linda

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