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Long booking times

Story from nhs.uk

"Long booking times"

About: Grove Medical Centre

The service from the doctor I received was very poor . Lazy attitude towards myself . Difficult to actually get a face to face appointment. Waited almost 7months . Could not get a face to face appointment for my follow up appointment.

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Responses

Response from Grove Medical Centre 3 years ago
Grove Medical Centre

Submitted on 07/10/2020 at 15:33
Published on nhs.uk on 08/10/2020 at 11:27

Thank you for your comment; We are sorry that you feel that the service you have received was not satisfactory. We always welcome feedback to allow us to develop further and meet the needs of our patients. The practice has a complaints procedure in place to deal with any concerns about the practice. The practice is very happy to formally investigate your complaint and we would advise you to contact the Practice Manager.

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