"A visit to local A&E department"

I went to my local department after experiencing a bang to the head.   The reception staff were working hard to manage social distancing and communication with patients through masks and screens.   The only problem with this is that patients have to announce loudly why they are there which impacts on confidentiality and privacy.

The waiting area was safely arranged for distancing.     I was seen quickly, maybe triaged as a priority due to my injury.  The waiting area was busy, so I had anticipated a long wait. I was seen by a Dr and assessed. She was patient, understanding and explained the symptoms of concussion really well to me.     Apologetic for any delays (which weren't that bad! ), gave me relevant information and pain relief.   Reassured me and informed me on steps to take should things have worsened.     It was quick, efficient, person centred and very much appreciated.