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"Time at the hospice"

About: St Lukes Hospice

(as a staff member posting for a patient/service user),

I was admitted to St Luke’s in early July, as I have facial cancer. I had not been coping at home and came into the hospice to get some practical support. I came to have a break from my environment and help me manage my pain. My aim was to get home safely with a package of care and equipment .

I was frightened of coming into the hospice and did not know what to expect, but the experience of being in the hospice has been a positive experience.

During my stay in the hospice it was my birthday and the staff made it a very special day for me.  When I woke up in the morning the outside of my room was decorated in colourful bunting and staff had arranged a birthday cake and ice-cream for me.  No one has never done anything so nice for me.  All the staff made me feel so special.

I was able to go home with a care package and equipment, but became unwell and was readmitted to the hospice again.  Sadly my disease had progressed and I was not coping at home.

I was pleased to come back to the hospice which is a very special place.  I have benefited from all the care and support I have received from everyone in the hospice. I have been able to sort out some of my practical affairs whilst I have been here.

I am so thankful to the staff for looking after me - the staff have treated me with great  care, dignity and compassion. I have felt very safe here.

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Responses

Response from Simone Williams, Clinical Manager - IPU, St Lukes Hospice (Harrow & Brent) 3 years ago
Simone Williams
Clinical Manager - IPU,
St Lukes Hospice (Harrow & Brent)
Submitted on 19/08/2020 at 21:09
Published on Care Opinion on 20/08/2020 at 11:46


Dear Marpm83,

Thank you for your kind words and beautiful feedback. We as a team are happy that your time here was one that offered you comfort and peace. Often coming into a new environment is difficult and scary we work hard to ensure all patients feel safe and cared for whilst here. Yours feedback is appreciated and will help ensure our we constantly seek to improve our service.

From all the staff here at St Luke's thank you.

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