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A lovely supportive environment for natural birth

Posted By ThankfulParents

"A lovely supportive environment for natural birth"

About: Royal Infirmary of Edinburgh at Little France / Maternity care

(as a service user),

Once again I am writing to thank the wonderful maternity staff at RIE for their help delivering my baby - my second child this time, born last Monday. As with my first, things didn’t quite go to plan and I was so grateful to be again at the Royal. The birthing centre is the perfect place for labour: such a lovely supportive environment for natural birth, that merges seamlessly and calmly with excellent medical care as soon as it is needed.  

The staff involved in my care were professional without losing that human touch, and I really appreciated their warmth, compassion and humour. I would like to particularly mention a few people:

Midwives Elaine, Jacqueline and Tooba, who showed real empathy and compassion during my labour and brought incredible energy and some ingenious tricks to help me stay focused through the hard parts (the hat thing was brilliant!)

Dr Alex, who first examined me and who had such a wonderful bedside manner, which really helped me stay positive when I had to transfer to labour ward.

Dr Mary who performed the c-section and left me recovering very quickly (with a neat and discreet scar, thank you!) and who made time to visit me afterwards to talk me through what happened, which was very helpful.

All the theatre staff, who inspired us with confidence with their careful and methodical approach, and explained to us what was happening at each step. 

Our baby wouldn’t have made it without you all, and we are deeply grateful.

I’d also like to thank Midwife Alex on ward 119 during my recovery, who gave such individual care and compassion to each of us on the ward, and created a really supportive environment.

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Responses

Response from Ann Thomson, Team Leader - Patient Experience, Patient Experience Team, NHS Lothian 3 years ago
Ann Thomson
Team Leader - Patient Experience, Patient Experience Team,
NHS Lothian

Submitted on 17/08/2020 at 18:01
Published on Care Opinion on 18/08/2020 at 10:40

Dear ThankfulParents,

Thank you so much for your very kind words and congratulations on the birth of your second child. It was lovely to hear so many staff being praised by you and I know that they will be delighted to read your feedback.

Please be reassured that your feedback has been shared with the senior management team and I have asked them to make sure that all the staff members and teams are aware of your lovely feedback.

Congratulations and thank you again,

Ann

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Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 3 years ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian

Submitted on 19/08/2020 at 08:29
Published on Care Opinion at 10:57

Dear ThankfulParents

Congratulations on the birth of your second child. Thank you for taking the time to write such lovely praise for the Doctors and Midwives.

I am delighted to hear that despite your labour not going to plan you still had such a positive experience.

I will ensure that all the staff you have mentioned are made aware of your kind words and praise for them.

I hope all is going well and thank you again

Katy Ruggeri

Acting Chief Midwife

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