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"Woodlands Resource Centre Falkirk"

About: Falkirk Community Hospital / Woodlands Resource Centre

(as a service user),

I was referred to Woodlands Resource Centre in the depths of despair, suicidal, wasn’t leaving my bed, hadn’t eaten or drank in 48 hours. What little hope I had, I put it in their ability to offer me a lifeline. A meeting was arranged via Zoom with 2 x CPN’s a few days after I reached out. Afterward, they said they would -probably feed back around Tuesday next week. It seemed like such a long time to hold on, but I gripped onto life and tried to breath my way through the next 5 days, using “Tuesday” as my safety net. 

Tuesday comes and goes. I phone reception and ask to speak to one of the CPN’s. They're not at her desk but I leave a message advising i’d called. Wednesday - still nothing so I call back at 4pm and ask to speak to the same CPN. This time I get through and they tell me something like -No, we were just going to feed back on Tuesday so I probably wouldn’t call you till today. When was that going to be? Midnight?

Already feeling that my crisis was insignificant, enough that I could be left a week after writing my suicide note and trying to dehydrate myself, and enough that there was no rush to contact me to follow-up, the CPN proceeds to advise that they can give me the decision now, sounding like -hey, may aswell, since you’re already on the phone. So this decision? I have BPD and GAD and have just had a mental breakdown and desperately need my  medication looked at so you would think this might have been considered?

No, the CPN asked me whether i’ve tried Beating the Blues or Decider Skills online. I went emotionally to the depths of Hell and they ask me if I’ve tried an online mood adjuster. Oh and they’re hoping to refer me to a Primary Care Psychologist but maybe can’t because I’m already seeing a counsellor, who I explained is merely a befriender. Basically -yeah, that’s all we can give you - might phone next week - bye.  It feels from my experience that deaths could be averted if they showed they care.           

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Responses

Response from NHS Forth Valley 4 years ago
Submitted on 14/08/2020 at 17:05
Published on Care Opinion at 17:05


Dear Seacar22

We are very sorry to hear that your experience has been less than positive. We appreciate that things have been difficult for you. Our normal process would involve seeing the individual face to face and feeding back any outcome at the earliest opportunity however due to the current global pandemic all services are having to work a bit differently. Your feedback will be shared with the team. If you wish to discuss this further can I please ask you to contact me through Pauline Donnelly, 01324 566523 or alternatively you can email pauline.donnelly1@nhs.net.

I look forward to hearing from you

Kindest regards

Sammy Baird
Senior Charge Nurse/Team Leader
East Team
Woodlands Resource Centre


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