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"Rude nurse"

About: Medway Maritime Hospital / Accident and emergency

(as the patient),

I was advised to go to a& e by my gp who suggested I may need an X-ray on my foot (I did end up having an X-ray). I came straight from work so was still in my uniform (well known supermarket). I had one mask on me. I put this on in the queue, the same as everyone else. I removed my mask briefly to take a drink. As I removed my mask the string broke. I was in a lot of pain and forgot to ask the receptionist if they had a spare one.

I sat down in a& e after booking in and was approached by a very abrupt nurse. They waved a mask in my face, and said very loudly “like every supermarket, it is essential to wear masks in here. ” I explained that my mask had broken and forgot to ask if they had a spare. I also reminded them that it’s not essential that shop workers wear a mask, just that it is recommended. They raised their voice even more and said “actually it is the law. So put it on! ” Everyone in the queue was looking at me and I just feel this approach was very unnecessary. I could understand if I was rude or refused to wear a mask but I didn’t.  

Responses

Response from Medway Maritime Hospital 4 months ago
Medway Maritime Hospital
Submitted on 27/08/2020 at 21:06
Published on nhs.uk on 28/08/2020 at 20:42


Thank you for your feedback. Although we have already responded to your comment on Care Opinion we would like to apologise again for the poor experience.

kindest regards

The Patient Experience Team

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