This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Ongoing waiting time for MRI scan results ....

Posted By Fr20

"Ongoing waiting time for MRI scan results ...."

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as a service user),

Hi,

I have recently had an MRI. They have scanned my head. I was waiting for a scan results but unfortunately I did not get any information. Nobody has contacted me. After some time waiting and I have started to chase them up.

So, I was calling the neurology department. I was asking about my MRI results scan. The person I spoke to stated that the report is ready and the letter was sent to my home address. But until now I did not get any notification. Then I have called again, and I have received the same information.

In general, I'm not sure what's happening to my health.  It seems there is no contact to my doctor from this department. 

It create on me nervousness and I feel depressed. I'm not sure what I can do next.

It would be great if I could to speak to the doctor in relation to my MRI scan result. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 13/08/2020 at 16:12
Published on Care Opinion at 16:12

picture of Rachel Pyle

Hello Fr20,

I'm really sorry to read of the difficulty you're experiencing with getting your MRI Scan results and for the additional worry and upset this is causing at what must already be a frightening time for you.

I have spoken with Graham, the Clinical Service Manager for Neurology and he would really welcome the opportunity to look into this matter further for you. Could you please contact me with some more details at: PatientExperience@ggc.scot.nhs.uk

It would be really helpful if you could provide me with your name, date of birth and your CHI number (if you have it handy). When you email me, please include your Care Opinion post number (it is: 780076). This will help me to match up all of your information, which I will then share with Graham, so he can investigate for you.

I'm really sorry again for the worry this is caused and hope we are able to resolve things for you.

All the very best,

Rachel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k