I visited Wishaw general A&E dept for the minor injuries on Tuesday 4th August to have a swollen ankle / heel looked at. Receptionist was lovely and I booked in and waited to be see . After approx 20 mins my name was called and a nurse saw me through . I explained what had happened and why I decided to visit and after examining me sent me to x ray - I explained on numerous occasions it wasn’t my ankle that the pain was it was my heel
But they insisted on an x ray on my ankle. Once I came back they were talking to another member of staff so I sat outside the office at the waiting area. The door was fully open and I heard them explain my visit to this colleague - my full name was discussed, my reason for visit- she proceeded to tell this staff member that 1. I advised my ankle was cut at point of injury (which it was) but I was lying as no cut seen I had explained it had healed 2. I was fat! - yes you read that correctly 3. I had driven myself to hospital so it couldn’t be that sore and 4. I was basically an inconvenience
When they came out I explained I had heard everything and the attitude changed and suddenly was so nice wanting to show me my x ray and be kind to me.
I am a 37 year old grown woman and was made to feel like an inconvenience to someone whose job it is to care for people.
I am hurt, embarrassed and appalled with this and I will not be near Wishaw general again.
"Awful interaction with a nurse"
About: University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by Gemmcm83 (as ),
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