"The care and treatment was exceptional."

I would like to thank the CCU Ward at Queens Hospital Romford for the care of my Grandad. He was rushed in recently, when he was first brought to the hospital he was moved around quite a lot and I wasn't best pleased with this as due to the Covid pandemic, none of his family was allowed in the hospital and I could never seem to locate him and other staff members of other wards were quite unhelpful and rude.

However once he was placed on CCU ward, the staff was amazing. The care and treatment he received was exceptional, he is home now and is still full of praise and admiration for the way he was treated and looked after by the staff on this ward. Being 80 years old, he did not have a phone so there was a lot of phone calls from all of his family to the ward to speak to him a few times a day as none of us could visit him. This was never too much trouble, the nurses have always been accommodating and so friendly to us every time we called. It was nice to hear them picking up on my grandads sense of humour and hearing them laughing and joking with him a few different times while they was passing the phone to him, it was so nice to hear the care he was being given and the way he was being treated, he is home now and still sings the praises of how hard the nurses and doctors on this ward worked.

Medically, they was always happy to give me an update on his progress etc and I'm happy to say that the treatment he was given was always swift and has made him feel so much better. This is the first time he has ever been in hospital, he is a very proud man and feels embarrassed to ask for help or using the toilet etc but the nurses in here was so reassuring to him to ensure he felt relaxed and able to ask for help. I always hear people complaining about hospital food however my grandad who is a bit of a picky eater has told me that he had at least 7 choices every day for lunch and dinner and they was all "delicious" - I wish I could find a way to email the ward to thank them but sadly can't seem to find an email address so I only hope a few of them are able to read this at least.

My family could not be any more grateful to this ward for the compassion, care and overall treatment he has received on this ward. He has told me over and over again that the nurses here were "angels" and "grafters" Thank you so much.