"Attitude of staff at local CMHT"

Before I go into the story I want to acknowledge that we are all living in difficult times and it affects us all individually in different ways.

I have to attend my local Community Mental Health Team base every fourth week for a Depot injection. Since lock down we have to book an appointment as Clinics as I understand it have been suspended. The last few times when I have rang I have been unfortunate enough to be answered by a receptionist who talks to you like you are a 5 year old. This week I tried to return a call to the centre but they wouldn't put me through and spoke in a patronising way. When I did eventually made it to get my injection I had to wait outside the building for 10 minutes (luckily it was a nice warm and dry day)while the nurse prepared the injection. My disappointment and anxiety from having to wait was enhanced after the encounter with a nurse who can only have spoken to me at the most 20 words. But NONE of those were asking me how I was. Forgive me if I am wrong but surely as mental health nurses their patients welfare should be up near the top of the list when speaking to them. The fact that I didn't know the nurse is irrelevant if this is  a new member of staff surely its a way of getting to know the patients. I have recently gone through and still am struggling. It was obvious my notes hadn't been looked at. 

Previously I had known a lot of the staff there but they all seem to have moved on. I can only say how disappointed I am in the treatment I have received lately. It has not given me any faith in the team. After speaking to a support worker who tried to say that all was well. It certainly doesn't feel it to me. I have put my story on here because I don't want to make a formal complaint (I am not like that) however if the attitude doesn't change my only way may have to formalise my disappointment.