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Care Opinion

She really helped me settle

Posted By SWH

"She really helped me settle"

About: Borders General Hospital / Maternity care

(as the patient),

We were in for the birth of our baby & also visited the ward during pregnancy for hyperemisis  and have been back in post natal.

We were made to feel relaxed, supported and cared for throughout. The team on the ward and also in labour suite were incredible.

A special mention for Susie who was absolute fantastic & really helped me settle when staying over without my partner and helped with feeding. Taking time to come and speak to me & made everything feel very genuine and understanding with me.

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Responses

Response from Claire Grieve, Interim Clinical Manager, Women & Children’s Services, NHS Borders 3 years ago
Claire Grieve
Interim Clinical Manager, Women & Children’s Services,
NHS Borders

Submitted on 05/08/2020 at 20:00
Published on Care Opinion at 20:00

Thank you SWH for taking the time to give such lovely feedback.

It's important to us that you are put at ease within your journey in the unit and feeling 'relaxed' and 'supported' is exactly what we aim to provide our new families. Giving birth is an event that will stay with you both forever, and we aim to make this as positive an experience as we can providing person centred care throughout.

I will be sure to share your lovely words with the team - they will all be delighted!

We hope you are settling well into family life with your new baby.

Kind Regards

Claire

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Response from Sarah Horan, Director of Nursing, Midwifery & Allied Health Professionals, NHS Borders 3 years ago
Sarah Horan
Director of Nursing, Midwifery & Allied Health Professionals,
NHS Borders

Submitted on 06/08/2020 at 07:32
Published on Care Opinion at 07:32

Dear SWH

I am so pleased to hear that your experience of giving birth in this challenging times was really positive Susie is a fantastic member of our midwifery team and I think that you have captured the care that she gives beautifully, genuine and understanding.

Thank you for taking the time to share your experiences it really does matter to us that we are able to provide good supportive care.

Enjoy your new family.

Sarah

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