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Care Opinion

Telephone Staff

Story from nhs.uk

"Telephone Staff"

About: The Royal London Hospital

When I called to say I couldn’t feel my baby moving a lady answered and she was so rude in the way they talk to you as if it’s not important to them and it’s whatever. I understand the job is hard but this shouldn’t be the way I should be being spoken too when I am worried about my baby. The staff at the desk was nice and respectful but it’s like they want you in and out as soon as possible. I then called again and she was even more rude. I was trying to explain to her but the attitude was so wrong. I really don’t recommend making this place your trusted place they do not care.

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Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital

Submitted on 18/08/2020 at 11:48
Published on nhs.uk at 22:08

Dear Patient

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details-RLHPALs@bartshealth.nhs.uk

We look forward to hearing from you

Kind regards

Central Complaints Team

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