"Poor manner in answering the phone"

About: University Hospital Monklands

(as a service user),

This week I called Monklands University Hospital.

The switchboard operator had a very poor manner on answering the call. Perhaps they should be retrained in telephone manner. This lets the entire hospital down!

Responses

Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire last week
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire
Submitted on 04/08/2020 at 08:44
Published on Care Opinion at 08:44


picture of William McCutcheon

Dear Yellow River

Please accept our apologies for the unsatisfactory way the call was answered this will be feedback to the operators who are trained in the way calls are required to be answered.

Regards

William

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