"Keeping patients waiting"
About: University Hospital Hairmyres / Outpatients Department University Hospital Hairmyres Outpatients Department G75 8RG
Posted by Scunerred (as ),
Have waited five months to see a consultant and then I get a letter in the post today telling me that my appointment has had to be cancelled because of COVID no indication on when I might see a consultant but thanked me for my patience. Why couldn’t I have been informed earlier? Why wait five months? did phone to complain but the phone number I was given merely told me “ that this number is incorrect “ so is the policy of keeping patients waiting only to have their appointments cancelled. No apology just blame it on COVID-19. It would benefit South Lanarkshire health board better if you had a complaint system that worked instead of paying lip service.