"My first experience of counselling"

About: Bromley Healthcare / Talk together Bromley (IAPT)

(as a service user),

I was referred to the service for counselling by my GP following a particularly bad episode of depression in September last year (although I was first diagnosed with depression 20 years ago and have taken medication for it 'on and off' since). This was my first experience of counselling and proved to be a very positive one, in spite of the restrictions imposed by the the Covid 19 pandemic.  I expected I would only benefit from face-to-face counselling, which was not possible in the current climate, but my counselor  discussed the options fully with me and I decided to try  on-line sessions, as these could take place straight away.  Marilyn was excellent - she ensured regularly that I was comfortable to proceed on-line and, in a couple of sessions, we used a combination of on-line and telephone options to great effect (following problems with my internet connection and recognition that I needed the visual contact).  She ensured I made the best of our sessions by suggesting I took a period of 'time' out' before and after each one and made me feel so comfortable that I had no hesitation in opening up and sharing with her some very bad personal experiences in the last 20 years.  I knew I had her full attention at all times and trusted her completely.  She helped me to identify behaviors and attitudes that have been unhelpful in the past, to recognise if/when these re-occur and ways I can respond to, and manage, negative mood changes in future.  I feel very positive going forwards.     

My only criticism of the service is that it took me 7 months to access the counselling sessions and I'm sure I would have benefited from an earlier intervention.  



Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 2 weeks ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 31/07/2020 at 11:45
Published on Care Opinion at 12:51

Dear Mrs Positive

Many thanks for taking the time to provide feedback of your recent experience of Talk Together Bromley.

I am really sorry to hear you have been living with depression for so long and had such a long wait in accessing the service following your bad episode of depression last September. Delays with referrals is an issue that the service is addressing. I am, however, pleased that Marilyn was able to help you to have a positive outcome.

I will pass your comments onto the Talk Together Bromley team to cascade to Marilyn who I am sure will appreciate your kind words and if you ever feel the need to contact the service for further support please do not hesitate to do so.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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