"Excellent care given to my mother"

About: University Hospital Wishaw / Accident & Emergency

(as a service user),

I would like to congratulate the staff in both departments on the care and compassion shown to my elderly mother when she sustained a fall.

She was very frightened as no visitors were allowed in however, the staff looked after her very well and kept me well informed.

These are very difficult, uncertain times. Keep up the excellent work teams you are true hero’s.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 2 weeks ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 29/07/2020 at 12:01
Published on Care Opinion at 12:01


picture of Andy Pender

Dear Hogwarth,

Many thanks for taking the time to post your mothers experience following a visit to the ED. I am delighted to read your positive comments and that she was well looked after and kept informed.

I will ensure this is forwarded onto the staff.

Your kindness is really appreciated.

I hope that your mother is recovering well and feeling better.

best wishes

Andy

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