"Cataract operation"

About: Queen Margaret Hospital / Cataract Unit

(as a service user),

I was met at the waiting area and taken through to the department by a very friendly and welcoming Alison.  My details were thoroughly checked several times and I was given very comprehensive details of the forthcoming procedure.  Everyone was very friendly whilst maintaining highly professional standards.  Each step was explained in detail and I felt very relaxed and in safe hands, in fact I felt so relaxed I almost fell asleep during the procedure.  The members of the team all introduced themselves and stated their role within the procedure.  It was a very quick (and almost pain free) operation, performed by a team that worked well together.  I cannot praise them highly enough for the service they delivered under the current covid 19 conditions, and I left hospital knowing that my health and safety, and also keeping themselves safe was the primary concern.  It was altogether a very relaxed and enjoyable experience.

Responses

Response from Ruth Robertson, Senior Charge Nurse, Opthalmology, NHS Fife 2 weeks ago
Ruth Robertson
Senior Charge Nurse, Opthalmology,
NHS Fife
Submitted on 29/07/2020 at 10:59
Published on Care Opinion at 10:59


picture of Ruth Robertson

Dear Mags1

Thank you so much for those kind remarks, I will make sure that Allison and the rest of the team see your very lovely comments. We are a very experienced team but we,even had slight apprehension on how the service would work during the COVID-19 era. I am so proud of my team and their dedication to make sure that the patients are well looked after and keeping a friendly professional atmosphere to make sure that our patients feel safe. I am so pleased that you felt relaxed and found the experience enjoyable.

I hope that your recovery goes well and If you have any problems don't hesitate to contact me.

Kind Regards

Ruth Robertson

Senior Charge Nurse Ophthalmology NHS Fife

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