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"I hope the team know how valuable they are"

About: Royal Aberdeen Children's Hospital / Paediatric Eye Clinic

(as a parent/guardian),

Our son has recently been discharged from RACH orthoptic department and we wanted to share our incredibly positive experience in homage to the wonderful staff we have dealt with over the years. 

From the initial preschool assessment at my sons nursery, each consultation and the telephone encounters we have received, the staff have shown exemplary care, kindness and professionalism. 

It was a worrying time knowing our son faced challenges with his vision, but with the knowledge and expertise from the team, as well as some hard work at home, he has made a significant improvement, for which we credit the dept and our son. 

With the challenging current environment, I hope the team know how valuable they are, and we really hope they can resume their normal, fantastic service soon for others. With thanks and huge appreciation.

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Responses

Response from Caroline Reid, Clinical Nurse Manager, Community Child Health (Children's Division), NHS Grampian 3 years ago
Caroline Reid
Clinical Nurse Manager, Community Child Health (Children's Division),
NHS Grampian
Submitted on 04/08/2020 at 12:31
Published on Care Opinion at 12:31


picture of Caroline Reid

Dear AbdnL

Thank you so much for your feedback following your experience at the RACH orthoptic department. I'm glad that such a worrying time was made easier and that your son's condition has improved. I will make sure the department receives your feedback as people have worked really hard to make sure services continue safely, despite the current challenging situation. Thank you again for taking the time to leave this feedback.

Kind regards
Caroline

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