Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Disappointing service

Story from nhs.uk

"Disappointing service"

About: Somerset NHS Foundation Trust

After an initial phone interview with Talking Services I was informed that the service would be able to help with the problems I was experiencing. I was surprised to be offered this help in a couple of weeks. During this appointment I was informed that I was being discharged from the service because my score was too low to warrant their services and time. The problems I presented with are still there plus feel extremely let down by the service .

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marc McDonagh, Service Lead, Talking Therapies, Mental Health & Learning Disabilities Directorate, Somerset NHS Foundation Trust 4 years ago
Marc McDonagh
Service Lead, Talking Therapies, Mental Health & Learning Disabilities Directorate,
Somerset NHS Foundation Trust

Lead a primary care psychological therapies service.

Submitted on 17/08/2020 at 13:29
Published on Care Opinion at 13:29

I'm glad to hear you received a prompt assessment from the service. Our waiting times have significantly improved recently and we can offer people treatment within a matter of a few weeks. But I'm sorry that you found the outcome of the assessment so disappointing. Sometimes therapy is not the best option for a patient, and make in fact be inadvisable: if the presentation of anxiety and/or depression is quite low (backed up by evidence such as the scores you mention) we may encourage a patient to think about other ways to improve their life, such as social interventions run by our colleagues in the community sector, or self-help options. It is never the case that we would consider a patient does not warrant our support, but that the support offered may be about signposting to other services. If you would like to contact me directly, we can discuss what went wrong, if this wasn't clearly explained to you and these other options were not offered. Please call me on 07733 311654.

Marc McDonagh, Service Lead, Talking Therapies - Somerset IAPT Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k