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Service received at North Devon NHS Trust Endoscopy Gemini S...

Posted By clock nut

"Service received at North Devon NHS Trust Endoscopy Gemini Suite Unit"

About: North Devon District Hospital / Urology

(as a service user),

A very big thankyou to the NHS in general and in particular to the staff on duty in the Gemini Endoscopy Suite on Friday 3rd July at 15.30.  Following a consultation with my GP  I was referred to the Urology  Department  and within days I was contacted by a consultant  who arranged for me to have a several tests. Prior to these test I was  sent explanatory notes and  diagrams which had the desired effect of informing and allaying any  fears I might have.  The various tests where undertaken by staff in a professional and friendly manner showing due respect and consideration.

I was met at the Gemini Suite in a friendly professional way with further information on the  Flexible Cystoscopy that I was about to undertake and felt very prepared for it.

The whole procedure was carried out in a respectful professional manner with some elements of humour to it. Great bedside manner from the doctor who conducted the procedure, so good and chatty that I literally  did not feel a thing. 

Biscuits and a cup of tea to finish. Big thankyou Gemini Suite.

THANKYOU  NHS.
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Responses

Response from Lisa Townsend, Patient Experience & Involvement Lead, Northern Devon Healthcare NHS Trust 3 years ago
Lisa Townsend
Patient Experience & Involvement Lead,
Northern Devon Healthcare NHS Trust

Submitted on 29/07/2020 at 09:08
Published on Care Opinion at 09:08

picture of Lisa Townsend

Dear clock nut

Thank you for taking the time to tell us about your recent experience in the Gemini Suite at NDDH. I have forwarded your story to Cara Jones, Endoscopy Manager and she has asked me to relay the following:

"Thank you for your lovely feedback relating to your recent visit to the Gemini Suite. As manager of the suite I am delighted to hear that you felt well prepared and that we were able to provide plenty of information to help allay your fears. I am also glad to hear that the staff were both professional and friendly. As a team we strive to provide the highest level of care and feedback such as yours makes our job all that more rewarding. I will ensure that your feedback is forwarded to all at the next team meeting."

Thank you again for your feedback. As you can see it really does make a difference to the team.

Best wishes

Lisa

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